Reading and using the site
Any page here is fair game for your own reference, and printing or saving a page for a project at your home is fine. What is not allowed is republishing our wording elsewhere, folding it into another company's marketing, or feeding it to a machine learning system as training material. The images and layout on this site belong to us, and no license runs with a page view.
Automated crawlers, scraping bots and stress tools are not welcome. Neither is any attempt to poke at parts of the site a regular reader would never reach, or to use the pages in support of anything unlawful.
Every reader is on their own equipment and their own internet connection, and keeping both of those secure is the reader's responsibility.
Guides are general information
Everything filed under a junk removal topic here is broad information about how residential cleanouts and hauling work in Chicago. None of it stands in for a trained set of eyes on the home you are clearing. Reading a page cannot tell you whether a given couch will make the turn at the top of your stairs, or whether a given appliance can leave your home safely without a tradesperson stopping by first.
The guides are here for one situation: a reader recognizes the kind of job in front of them, wants a plain explanation of it, and picks up the phone. Homeowners who read a page and then try the work themselves are making their own decision. Wherever a job puts heavy weight on stairs, refrigerant in appliances, or sharp debris in play, the guide flags it as work to leave alone, and the instruction to call is literal. The number sits on every page.
The phone line
Calls to (312) 847-2454 are not recorded. Any voice message a caller leaves is stored by the phone service; how long messages sit and how to ask that one come down are covered in our privacy policy.
Legal notices, subpoenas and written grievances do not belong on the phone line. Documents like those need a mailing address. Ask on the call and the mailing address gets shared.
Prices are set after a look at the job
No page on this site is a price for the work at your home, and no job price gets set from a description alone. Two apartments that look the same from the street can hold very different loads, and only a look at yours tells us what a real quote looks like.
Once the crew is standing in front of the job, they inspect it, describe the work the job actually needs, and name the price for your go-ahead before any work starts. The price the crew names covers only the work described. If the work opens up more than the initial look caught, the crew stops, tells you what changed, and waits for a fresh go-ahead before doing any of it.
Reaching us
Dial the number on this page and tell us what has to go. Say on the call if a building elevator is in play, if a mover is already scheduled, or if the pieces are blocking a hallway you cannot clear. Until we get back to you, our junk removal guides cover what to try safely and what to keep hands off.
Pages we link out to
Where a page here points at a public rule, the link goes to the office that published it. The Chicago Municipal Code at American Legal Publishing carries the licensing and dumping rules the guides touch. The City of Chicago licensing office answers questions about which license a business needs. Those pages are run by other organizations, not by us, and their authors decide what appears on them. If a link ends up pointing to a page the source has since moved or removed, call it in and we will point you to the current spot.
Where our responsibility ends
The site is published as it stands. Beyond what the law itself requires, there is no other promise attached to any page here. Errors in the wording, broken links and unplanned downtime get the fix a website can offer: we correct the page. Any harm to the reader's own device or internet connection is not on us.
Work our crew does at your home is a separate agreement, and these terms have nothing to say about it. That work is governed by what you agree with the crew before work starts and by Illinois consumer law, not by anything on this page. Nothing above tries to waive a right an Illinois homeowner already holds by statute, and any wording that would read that way is void as far as it needs to be for the rest to stand.
When these terms change
A new version replaces the old at the same web address, and the date at the bottom of the page moves forward the day it happens. Old wordings are not archived. When a change adds a new limit or removes an existing one, a short notice above the rest of the page flags the swap for at least sixty days after it goes in.
Governing law
The laws of the State of Illinois govern these terms, without regard to conflict of laws rules. If a dispute about the site itself cannot be worked out by phone, the state and federal courts sitting in Illinois are the proper venue.
Related pages
- Privacy policy covers what the phone system and the site logs collect.
- Accessibility sets the standard this site aims for and how to raise a barrier by phone.
- Questions about these terms go in by phone.
- What we work on describes the shape of a call with us.
- Our junk removal guides hold the general reading these terms describe.
Effective date
These terms take effect on October 6, 2026.